Resource Outsourcing

Resource Outsourcing


ARQ embraces a multifaceted organisational approach providing a comprehensive range of business solutions in areas of Billing, Credit Control, HR, ICT and Administration Support on an outsourcing basis. Clients are relieved of the expense and responsibility of employing people full time and are assured of a professional service from a team of experienced specialists.

Resource Outsourcing


ARQ embraces a multifaceted organisational approach providing a comprehensive range of business solutions in areas of Billing, Credit Control, HR, ICT and Administration Support on an outsourcing basis. Clients are relieved of the expense and responsibility of employing people full time and are assured of a professional service from a team of experienced specialists.

Ideal for businesses wanting to reduce human resource investment and overheads, these services are available on a pay-per-use manner tailored to the specific needs of each organisation.

Every company needs an efficient process to ensure that bills are issued on time and payments are effected within agreed credit terms. ARQ can support businesses in setting up and running effective billing and credit control processes. ARQ’s HR team can also analyse a client’s needs and provide a full scope recruitment and engagement service. Our ICT team offer a range of services to ensure that data is protected and that the company has an efficient and secure operating infrastructure. Marketing support is on hand to enhance business development and to ensure maximum exposure is obtained to relevant markets.

Administration & Organisational Support

Administrative and clerical staff can be provided with dedicated telephone lines to help our clients fill any gaps within their organisations. A fully equipped suite of offices embracing the latest hardware and support facilities is also available on both short- as well as long-term arrangements. These can be complemented by ARQ’s range of related support services tailored to meet the specific needs of each individual client.

Services offered include:

  • Filtering, archiving and managing emails;
  • Setting of appointments and calendar management;
  • Taking minutes of meetings;
  • Creating and maintaining database systems;
  • Co-ordination of other organisational errands and tasks;
  • Access to fully equipped board rooms and conferencing facilities;
  • Serviced offices and reception and call handling services.

Through the engagement of quality staff and the implementation of effective systems, ARQ can support the organisation in all of these administrative tasks so that company management can focus on issues of higher priority within the business.

Human Resources

In today’s highly competitive business world, it is critical to recruit the right people for the right positions and to have a system of people management, training and development in place to support the vision of the organisation.

ARQ offers a range of human resource services to various types of organisations, from small to large. ARQ’s experienced team can advise on the different recruitment channels and provide solutions tailored to the specific needs of the client.

Marketing & Business Development

As part of its 360 degree vision, ARQ provides marketing services on an outsourced basis for its clients. This service aims to support clients in achieving their business development goals, both on a long and short-term basis.

ARQ is able to devise annual and quarterly marketing plans that include the following services:

  • Website development;
  • Social media management strategies;
  • Market research to ensure informed decisions are made;
  • Content creation for all platforms;
  • Events management and consultancy;
  • Advertising management across all traditional and online media platforms.

ARQ is able to devise annual and quarterly marketing plans that include the following services: Website and Social Media management and strategies to increase traffic; Market Research to ensure informed decisions are made; Content Creation for all platforms; Events Management and Consultancy; and Advertising Management across all traditional and online media platforms.

Marketing services and solutions are tailor made to the structure, needs and goals of the organisation after a process of discovery and analysis by our expert team.

How we do it


At ARQ we have an experienced team in multiple business areas encompassing HR, ICT, Finance, Facility Management and Marketing. Their expertise is available to all our clients on a pay-per-use system that is clear and transparent. From the most basic administrative services through to high level strategic planning, we offer a full range of support and resource outsourcing.

Get in Touch

How can we help you?








    Key Contact

    Ramona Galea

    Head - Operations & Human Resources
    Ramona Galea is a seasoned Human Resources professional with over 25 years experience working in diverse industries, mostly fast paced, multi-cultural environments. She has notable experience leading and motivating dynamic teams and implementing efficient processes while optimising business results.